Supplier Scorecards
Every supplier linked to complaints or NCRs gets an automatically calculated quality score (0–100) based on complaint/NCR frequency and severity over a rolling period.
SCAR Triggers
When a supplier's NCR count exceeds your configured threshold, the system automatically generates a Supplier Corrective Action Request (SCAR). Configure triggers in Settings → Configuration.
Managing SCARs
- Draft — auto-generated, review before sending
- Pending Review — submitted for internal approval
- Sent — dispatched to the supplier
- Acknowledged — supplier has confirmed receipt
- Response Received — supplier has provided their corrective action plan
- Closed — response accepted, issue resolved
ISO Compliance
Supplier scorecards and SCARs map to ISO 9001 Clause 8.4 (Control of externally provided processes) and ISO 22000's supply chain programme requirements.