Overview
An NCR is a formal investigation record. It documents what went wrong, why it happened (root cause), and what immediate containment was applied.
Creating an NCR
- From a complaint — click "Create NCR" on the complaint detail page
- From a cluster alert — one-click NCR creation from the cluster detail page
- Manual — navigate to NCRs and click "New NCR"
Investigation Methodologies
5 Whys
Iterative questioning — ask "why?" up to 5 times to drill down to the root cause. Default for ISO 22000.
8D (Eight Disciplines)
Structured 8-step approach. Default for IATF 16949 (automotive).
Fishbone (Ishikawa)
Visual cause-and-effect diagram across six branches: Man, Machine, Material, Method, Measurement, Environment.
AI Root Cause Suggestions
Click Suggest with AI to get 3 root cause candidates with confidence scores and reasoning. You must confirm the root cause manually before proceeding to CAPA.
Status Lifecycle
- Open — NCR created, investigation not yet started
- Under Investigation — actively investigating root cause
- Closed — root cause confirmed, CAPA created or no further action