Overview
A CAPA is the resolution plan for a confirmed root cause. It documents what you'll fix (corrective), what you'll change to prevent recurrence (preventive), and how you'll verify it worked.
AI-Generated Drafts
When you create a CAPA from an NCR with a confirmed root cause, the AI generates a complete draft including problem statement, containment, corrective actions, preventive actions, effectiveness criteria, responsible party, and target date.
The language adapts to your regulatory framework (ISO 9001, ISO 22000, or IATF 16949).
Approval Workflow
- Only Quality Managers, Approvers, and Admins can approve
- The creator cannot approve their own CAPA (separation of duties)
- Rejected CAPAs return to Draft with a reason
Status Lifecycle
- Draft — being written or revised after rejection
- Pending Approval — submitted, awaiting reviewer
- Approved — approved, ready to implement
- Implementing — corrective/preventive actions being executed
- Effectiveness Check — implementation complete, verifying results
- Closed — effectiveness verified, CAPA complete
Effectiveness Verification
- Pass — effectiveness criteria met, CAPA closes
- Fail — criteria not met, CAPA returns to Implementing